KemperSports Properties Take Top Honors in Annual NGF Loyalty Awards
Sand Creek Station and The Jewel win top spot in respective category; six other properties finish top-5 overall
Eight KemperSports properties were honored in the annual NGF (National Golf Foundation) Loyalty Awards with Sand Creek Station (Newton, Kan.) taking home top honors in the “less than $70” green fee category for the tenth consecutive year and The Jewel (Lake City, Minn.) winning the “more than $70” green fee category for the first time.
The awards were given to facilities with the highest customer satisfaction index scores based on surveys fielded through NGF’s Golfer Survey Program. The NGF survey is a comprehensive annual survey that goes to each properties database of customers to gauge satisfaction and value.
Combined with TrueReview™, KemperSports properties are given a snapshot of guest feedback and satisfaction. TrueReview is a proprietary program implemented at KemperSports properties that tracks guest satisfaction and invites feedback from past visitors.
“We are truly proud of each staff member at these deserving properties for delivering outstanding guest experience every day,” said KemperSports CEO Steve Skinner. “We believe inviting guest feedback and tracking loyalty is a great way to ensure happy and loyal customers.”
KemperSports-managed properties that were honored include:
More than $70 category:
- Winner – The Jewel – Lake City, Minn.
- Top-5 overall – The Wilderness at Fortune Bay – Tower, Minn.
- Top-5 overall – Desert Willow – Palm Desert, Calif.
- Top-5 overall – Heron Glen Golf Course – Ringoes, NJ
Less than $70 category:
- Winner – Sand Creek Station Golf Club – Newton, Kan.
- Top-5 overall – Riverside Golf Course – Janesville, Wis.
- Top-5 overall – Shoal Creek – Kansas City, Mo.
- Top-5 overall – Shiloh Springs – Platte City, Mo.
KemperSports credits its strong showing in the NGF Loyalty Awards due to the company’s long-standing commitment to delivering exceptional customer service, including the implementation of TrueService® – KemperSports proprietary customer service training initiative that gives each staffer the tools and best practices to deliver genuine, helpful and friendly service to their guests.
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