Regional General Manager – Youth & Amateur Sports Facilities

About KemperSports Management
It’s an exciting time to join KemperSports, the industry leader in property and experience management! We are a privately held sports, entertainment and hospitality company based in Chicago with regional offices throughout the U.S. KemperSports delivers operational excellence at more than one hundred forty golf courses, private clubs, sports venues and destination resorts nationwide. To help us deliver best-in-class service throughout our facilities across the country, we seek out team members who are committed to our core values of service, integrity, relationships, creativity, loyalty and financial discipline and highly motivated and dedicated to our shared vision of success.

Location 
This position is based out of our Home Office in Northbrook, IL; however, we are looking for someone located in close proximity to Andover, Massachusetts – Northeast area.

A day in the life
You will oversee a portfolio of individual business units within their assigned regions and will be responsible for leading facility General Managers and their teams to achieve business goals, maximize service levels, and enhance profitability. As a Regional Manager, the leadership of team members within the portfolio shall be accomplished by setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports among other means.
Responsibilities include, but not limited to:

• Leading, coaching, and managing venue level team members, ensuring venues operate smoothly, and achieving revenue targets.
• Developing and maintaining active contact with the Client/Contract Administrator in support of ideal relationships, and account retention.
• Developing and implementing facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Preparing and maintaining required and necessary reports/records for the Client/Contract Administrator and for the home office.
• Conducting weekly staff meetings.
• Directing the development and administers the execution of operating and financial plans; to include operating revenue and expense budgets; capital expense plans and budgets and marketing plans.
• Demonstrating accountability for the performance of the venues within their account portfolio.
• Understanding and ensuring compliance with all contractual obligations to clients.
• Providing leadership to the venue’s operational teams, in support of company objectives, culture, vision, and standards of excellence.
• Supporting the personal and professional development of team members.
• Acting as the liaison between the venues and all the resources provided to them by the Home Office including personnel departments, tools and software, vendors, and the document library.
• Coordinating with sales and marketing to achieve revenue growth for each venue in the portfolio.
• Ensuring all safety and compliance standards are met at the highest level.
• Performing various administrative tasks.

Ideal Candidate
We are looking for Regional Manager that can perform efficiently in a high-pressure environment, project managing several fluid situations simultaneously while demonstrating excellent problem-solving and decision-making skills.  We need a problem solver who likes change and innovation while controlling the big picture.
Personal strengths must include ability to see the big picture, ability to identify the important issues, organization skills, attention to detail, adaptability, ability to effectively balance multiple projects concurrently, resourcefulness, with the ability to get things done under pressure.

• Minimum 5 years of General Manager experience in youth/multi-sport/recreational facilities.
• BA/BS degree preferred (concentration in hospitality, finance, business administration and management helpful).
• Demonstrates experience with financial analysis, forecasting, capital expenses & budget development, variance analysis, operational analysis, etc.
• Demonstrates experience and/or knowledge of facility management and sports/recreation programming.
• Understanding of building management systems and property mechanicals preferred.
• Demonstrates quality written, verbal, and interpersonal communication skills including writing and presenting reports at all levels. Someone approachable, warm, and engaging.
•  Ability to work flexible hours as required including nights/weekends.
• Positive attitude, professional manner, and appearance in all situations.
• Detail and results orientated disciplined by a strong concern for the accuracy and quality of the details of any work.
• Responds positively and actively to challenge and pressure, always sure of an ability to handle problems and people.

KemperSports Management is an Equal Opportunity Employer