General Manager

Cypress Head Golf Club

Property Description:

Cypress Head Golf Club, a municipal golf course, owned by the City of Port Orange,  Open to the Public, and managed by KemperSports. Cypress Head is conveniently located just minutes from the Daytona International Speedway and the world class beaches of Daytona Beach and New Smyrna Beach. Designed by renowned architects, Arthur Hills and Mike Dasher in 1992, and beautifully restored by Mr. Dasher in 2015. The course features easy to hit fairways, comfortable approach shots, and generous greens. This classic design offers versatility, challenge and fun for all skill levels.

 

We are committed to providing the Best in Class customer service and a great golfing experience for all of our guests. Cypress Head was voted “Best Golf Course in Volusia County” every year since 2009.  It truly is the course that you will want to play again and again.

 

For more information please visit www.cypressheadgolf.com

 

Position Summary:

Manages and directs the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.  Develops and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

 

Essential Duties and Responsibilities:

  • Direct, coordinate and monitor the development the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
  • Serve as the “face” of the club in the community and serve as the liaison between the club and Port Orange Parks and Recreation Department
  • Attend and report on behalf of the club to the Golf Board and at Port Orange City Council Meetings
  • Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
  • Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
  • Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
  • Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
  • Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
  • Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
  • Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
  • Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
  • Develop and maintain positive relationships with clients, municipal officials, and community organizations.
  • Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
  • Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.
  • The General Manager must live within a one-hour drive from the facility.

 

Qualifications:

  • College degree preferred.
  • 5 years applicable functional, supervisory and/or management experience, preferably in the golf industry.
  • Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
  • Demonstrated quality written, verbal, and interpersonal communication skills.
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
  • Positive attitude, professional manner and appearance in all situations.

 

Supervises:

Department Managers- Superintendent, Controller, Sales & Marketing Manager, Golf Professional and all staff

 

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

 

KemperSports Management is an Equal Opportunity Employer

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