Director of Operations – Heron Lakes Golf Club

About Heron Lakes Golf Club
Heron Lakes Golf Club offers the best combination of quality and variety of all public Pacific Northwest golf courses.  Located just minutes north of downtown Portland, Heron Lakes features two championship courses: the Great Blue Course and the Greenback Course, both designed by Robert Trent Jones Jr.  Both courses at Heron Lakes are carefully maintained and have the reputation of being two of the best conditioned of any public golf course in the area.  Heron Lakes hosts over 100 golf outings annually and stands out as the flagship property of the City of Portland’s municipal golf portfolio.  The property also features practice facilities, including a grass tee driving range, putting, and chipping greens, and a private teaching area.  Heron Lakes is also a host site for The First Tee.  More information can be found at heronlakesgolf.com

A day in the life
Under the supervision of the General Manager, this position leads the daily operations management in all areas of the Facility. Assists with Weekly, Monthly, and Annual reporting, budgeting, and merchandising/inventories for all areas.  This position will require equal time in Facility Management, F&B, and all service areas. The position is also accountable for preserving and protecting departmental assets/equipment and achieving budgeted financial goals relative to the operations for which he/she is responsible.
Other responsibilities include, but not limited to:

• Provide appropriate leadership, direction, and supervision to staff members in accordance with Company culture to deliver genuine, helpful, and friendly customer service.
• Assist with the recruitment, hiring, supervision, training, and evaluation of all staff.
• Conduct employee orientation and training programs.

• Develop front-line staff, creating and managing a system of accountability through continued feedback and leadership. This requires a daily focus, ensuring job tasks are completed to satisfactory levels.

• Oversee and administer sales plan, pricing, and billing of outings, special events, and banquets.
• Maintain an accurate and up-to-date plan of facility staffing needs. Oversee schedules and ensure that the facility is appropriately staffed for all shifts in all departments.

• Oversee daily operating activities to include (but are not limited to) opening, closing, and securing the clubhouse; plan and schedule work duties of personnel; monitor staff job performance; work closely with sales and event coordinator(s) to plan and lead special events and activities, including banquets and other F&B aligned events.

• Institute and enforce inventory control measures including spot checks on product counts.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with local and regional health authorities.

• Ensure that the clubhouse, driving range and grounds are maintained to applicable appearance and safety standards – including (but not limited to) the golf shop, restaurant and banquet areas, restrooms, parking lot and other areas of the facility.

• Serve in the capacity of General Manager in the absence of the GM.
• Work a flexible schedule, including evenings and weekends, to appropriately manage and assess all facets of the operation.  Continually implement changes and improvements to operations based off the assessment of the various schedules.
• Prepare reports and budgets for weekly, monthly, and annual reporting.

• Assure the efficient, accurate, and timely submission of all required operational, financial, and budgetary reports, including weekly/monthly invoices and expense reports.

• Oversee merchandising operations.  Be knowledgeable of retail golf products and train golf shop staff on selling techniques to enhance the shopping experience and maximize sales opportunities.
• Perform all job tasks within the rules and guidelines of all safety programs.
• Work as a Team Player with co-workers and in conjunction with all departments.
• Interact with guests in a congenial and professional manner.  Handle customer inquiries and complaints in a professional manner.
• Ensure all golf equipment (carts, range equipment, etc.) are properly maintained and in working order. Where appropriate, facilitate the equipment preventative maintenance plan, including up-to-date documentation on preventative maintenance procedures.
• Demonstrate continuous effort to improve operations, decrease turnaround time, streamline work processes and work cooperatively and jointly to provide quality customer service.
• Own all systems and checklists to ensure compliance with organizational, cleanliness, and sanitation standards.
• Ensure legal compliance, including documentation, with all employment-related activities.
• Assist and ensure completion of all month-end inventories for F&B and golf merchandise.

• Communicate effectively with General Manager and admin team to ensure smooth overall facility operations.
• Other duties as assigned.

Ideal Candidate

• Minimum 5 years of experience in operations and personnel management
• Must possess working knowledge of restaurant, bar, banquet, and golf operations
• Strong knowledge of excel and possess good math skills
• Working knowledge of Microsoft Office Suite of programs
• Skilled in POS software
• Knowledge of inventory controls
• Experience in leading and training staff
• Detail Orientated: You will have exceptional attention to detail and follow best practices for quality assurance in your work.
• Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing.
• Equitable: A person who maintains and advocates for an inclusive, respectful, and culturally responsive workplace for all.
• Emotionally Intelligent: A person who is motivated, passionate, team-oriented, and empathetic, and promotes the same characteristics in their Team.
• Analytical:You can analyze and visualize data into actionable conclusions.  You are also able to conduct your own research.
• Adaptable/Flexible: Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Benefits & Perks

Employer Contribution Benefits

• Basic Life Insurance
• Short-Term Disability
• Employee Assistance Plan
• Paid Leave – Vacation, Sick time, Paid Holidays
• Pre-Approved and Budgeted Continuing Education and Professional Development Opportunities
• Golfing Privileges – Consistent with Course Policies

Employee Elected Benefits

• Medical Insurance – Shared cost between KemperSports and Employee
• Dental and Vision Insurance
• Supplemental Life Insurance
• Long-Term Disability – Shared cost between KemperSports and Employee
• Flexible spending accounts (FSAs) for Health Savings, Commuters, and Dependent Care
• 401(k), plus Company Match.

KemperSports Management is an Equal Opportunity Employer