Director of Golf

Property Description:

Located in the Sand Hills of Nebraska Dismal River Club is well known for its two-world class golf courses and 5 stars facilities: fishing ponds, kayaking, long range shoot, five stand, River Run shooting clay course, pistol range, pheasant hunts, pool/ hot tubs, and spa. The 27,000 sq/ft. clubhouse includes a full bar and restaurant where guests can enjoy our very own Dismal River Beef and several other amazing entrees.

 

Position Summary:

The Director oversees all golf shop and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. The Director of Golf is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.  Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.

 

Essential Duties and Responsibilities:

• Implement applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop, outside services, and caddy program activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved.  Keep overtime hours to a minimum.
• Coordinate and oversee the caddy program with all golfers to ensure guest satisfaction. Establish a feedback form, monitor evaluations and implement improvements as appropriate.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist in the preparation and implementation of operating and capital budgets. Aid with financial forecasts and analyzing budget variances.
• Monitor purchase orders to ensure that merchandise orders are recorded with proper quantities and prices. Take physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play.  Recommend plans for continued improvement.
• Interact with guests in a congenial and professional manner.
• Always maintain pleasant and professional telephone manner. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
• Plan and conduct individual and group lesson programs and golf clinics.
• Work with golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service and food & beverage activities.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Design and implement sales incentive programs for golf shop staff. Monitor results and recommend modifications to achieve budgeted retail sales goals.
• Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs.
• Represent the Company in meetings and/or presentations with various clients, municipalities, and other outside agencies. Participate in due-diligence site visits and provide market analysis for various projects, when requested.
• Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc.
• Assure the efficient and timely submission of all required operational, financial, budgetary reports.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Perform additional duties as required.

 

Qualifications:

• BA / BS degree, preferred.
• PGA or LPGA Class A credentials
• Min 3 years management experience, preferably in the golf or hospitality industry.
• Demonstrated experience and capability in the areas of fiscal management and staff management. Retailing, marketing, and/or sales and customer service, guest relations experience preferred.
• Proficiency with computer software including word processing and spreadsheets.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

 

Supervises:

Golf shop staff, outside services, starters, rangers, caddy program

 

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

 

 

KemperSports Management is an Equal Opportunity Employer