Director of Food & Beverage

Cloverbank Country Club

Property Description:

Cloverbank Country Club is located in Hamburg, New York. It offers various activities, such as bowling, swimming, tennis, and golf. The golf course was designed by Martin & Martin and opened in 1959. Prior to 2021, the club operated as the Brierwood Country Club.

 

Position Summary:

The Director of Food & Beverage (F&B) is responsible for the strategic success and future planning as it relates to all F&B initiatives for all areas including the bar, restaurant, golf course, Golf Shop, banquet and member events at Cloverbank Country Club

Essential Duties and Responsibilities:

  • Drive, Develop and Maintain all F&B execution initiatives to achieve: budget goals, customer satisfaction survey goals, and community outreach
  • Demonstrate positive leadership characteristics that inspire team members to meet and exceed standards.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Delivering exceptional standards of quality, service, and product to our members and customer, leading by example
  • Develop training materials to educate team and instruct proper standards
  • Ensuring checklists, requisitions, proper opening and closing functions are being executed and all FOH and BOH team members are coached and held accountable
  • Communicate effectively, both verbally and in writing, to provide clear direction to the team. Both internal to F&B and other departments.
  • Observe performance, reward the positive and encourage improvement where necessary
  • Conduct daily pre-shift meetings and ensure appropriate communication to team daily events and expectations
  • Ensure staffing levels and strategies for all outlets are accurate based on property and outlet business levels. Includes hiring, training, coaching and possible terminations
  • Monitor all F&B scheduling to ensure budgetary goals
  • Develop, implement, measure, and train all F&B standards of operation in concert with the supporting management / supervisory team
  • Communicate with members, non-members, and team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Remain calm and alert, especially during emergency situations / heavy operational activity / difficult guest situations serving as a role model for the team and other facility employees.
  • Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
  • Maintain cleanliness of all outlets on a daily basis, including FOH, BOH, and storage areas
  • Preventative Maintenance and Repair & Maintenance of all F&B related Furnitures, Fixtures & Equipment
  • Solicit feedback from members and non-members concerning service and food & beverage offerings in all F&B units.
  • Oversee set up, event operations, and break down of events as needed, and provide stability and assistance during all property functions
  • Work closely with the Executive Chef team. Assist in development of the kitchen team, menus, pricing, and stay on the newest F&B trends.
  • Oversee/manage monthly beverage inventory process as well as quarterly china/glass/silver inventory.
  • Assist with budget preparation, regular analysis, and achieving monthly and annual goals
  • Complete other duties as assigned by the General Manager

 

Qualifications 

  • Resume and proven work experience in a food and beverage environment for a minimum of 5 years
  • Bachelor’s degree in Hospitality, Restaurant Management, Business or related field highly desired
  • Computer literacy, including POS, inventory, Word, Excel, Microsoft Outlook
  • Excellent communication skills, customer service skills, and servant leadership
  • Understanding of Food and Beverage P&L
  • Ability to maintain labor cost, F&B COGS
  • Execution of financial reporting
  • Will be required to work varying schedule, nights, and weekends
  • Must stand for long periods of time
  • Must lift up to 50 lbs.

 

Supervises:

  • FOH and BOH Managers, Supervisors, FOH servers, bussers, hosts, banquet captains, banquet servers, beverage cart, halfway house

 

Classification: 

Full-Time, Year-Round, Salary, Exempt

 

KemperSports Management is an Equal Opportunity Employer

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