Clubhouse Manager

Property Description:

In 1799, Colonel John Winstead and family first took possession of the rich farmland that would for the next two centuries be home to them and their descendants. Here Winstead built a two-story log home, which they lived in until 1854 when a son, John M. Winstead, constructed the elegant, tall-pillared home, which is known today as Pleasant Hill Mansion.

The homesteads and over 600 acres remained in the family until 1997, when it was purchased for development of The Governors Club. Today, The Governors Club welcomes a new generation to celebrate a unique golf experience surrounded by a quiet elegance that only time can endow. The Governors Club is the premier gated golf community in Middle Tennessee.

The Arnold Palmer designed championship course follows the property’s natural rolling hills and is as challenging as it is beautiful. Palmer has utilized the property’s historic stonewalls, spring-fed creeks, and scenic waterfalls to create breathtaking views at every turn.

The Clubhouse complex features a men’s and women’s locker room, a fully stocked golf shop, multiple dining options, swimming pool, two indoor bars, an outdoor cabana that also allows for dining and summertime music.

 

Position Summary:

This is an exceptional opportunity for the right candidate. The successful candidate will have demonstrated a track-record of leadership and high-quality food & beverage management in private clubs or high-end establishments in the hospitality industry. The Clubhouse Manager will be responsible for the management of the Clubhouse Operations and will play a central role on our high functioning management team. The ideal candidate is self-motivated, outgoing, friendly and someone with successful operations and management experience. Most importantly, they should have a positive demeanor and natural disposition for hospitality.

 

Essential Duties and Responsibilities:

• The Clubhouse Manager will provide quality leadership and contribute to the positive atmosphere of the Club and associated operations.
• Reports to and assists the General Manager in all operational and functional areas of the Clubhouse as needed and directed.
• Supervises Clubhouse staff management: Kitchen, Dining Rooms, Bars, Snack Bars, Beverage Carts, Locker Rooms, and Housekeeping.
• As a Director, the Clubhouse Manager is a vital member of the Executive Staff Team and works closely with the Club Controller, Membership Director, Golf Professional and Golf Course Superintendent.
• Though the position carries many responsibilities, the primary focus of the position is to assure members consistently enjoy outstanding food and beverage operations.
• Maintains and continually improves service in the management of direct reports, all relevant Club environments, operation of the Clubhouse, and all events and programs presented for the members.
• Displays strategic thinking, excellence, passion, and forethought, and importantly, timely follow-through.
• “Sets a great example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs, and initiatives.
• Coordinates with the GM and HR on new hires, staff compensation, performance appraisals, disciplinary actions, and other significant personnel actions, including keeping the GM and HR informed of significant changes before they occur.
• Implements agreed to Standard Operating Procedures and continually assesses the quality of customer service. Implements KemperSports TrueService and continually works to increase customer service excellence.
• Assists the GM and Controller with budget preparation and adheres to budgetary guidelines in management and operation of Clubhouse, including costing of events, personnel costs, and projections for the operation of all departments under their control.
• Is responsible for the general care, maintenance, and upkeep of the physical Club and facilities.
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Delegates appropriate responsibility to department leaders while remaining responsible for all clubhouse operations.

Candidate Qualifications

The ideal candidate:

• Has five plus years of management experience in a similar, high-end hospitality environment.
  Must be an enthusiastic and highly motivated professional who enjoys engaging with members to make each of their experiences and the time they spend at the Club, exceptional.
• Has a clear understanding of what constitutes a “premier Club experience,” and the proven ability to execute to that level.
• Displays a solid understanding of facilities and membership management.
• Possesses financial acumen, an understanding of HR policies and regulations, elevated food and beverage standards and the club industry.
• Is skilled in hiring, training, mentoring, and developing high achieving employees. On- going training and coaching is essential.
• Has a strong knowledge of wine, beer, and spirits.
• Possesses a good sense of humor and an ability to have fun and has an acute attention to detail.
• Must be able to communicate effectively, with strong listening, verbal, and written communication skills.
• Required computer skills of Word, Excel, Outlook, POS systems (knowledge of EZ Suites considered a plus) and time management systems.
• Has the ability to consistently define and achieve goals and objectives. Proven and verifiable team building and leadership qualities with the demonstrated ability to direct, coordinate and control all facets of an active clubhouse operation.
• Has strong organizational and time management skills; identifying the details necessary to consistently achieve high levels of quality, satisfaction, and outstanding member experiences.
• Has the ability to interact effectively before diverse constituencies of members, advisory board members, committees, staff, vendors, and other people who are part of The Governors Club family.
• Has a professional appearance and demeanor and expects the same from his or her staff.
• Aspires to progress to a GM role with a continuous desire to improve him- or herself.

 

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

KemperSports Management is an Equal Opportunity Employer