Assistant General Manager

Property Description:

Located in Chicago, Illinois, Harborside International Golf Center, home to both the Port & Starboard Courses, has been Chicago’s home for golf since 1995. Located only minutes from Chicago’s Loop, Harborside offers the premier golf experience in the Chicagoland area. As the only facility with two of Golfweek’s “Best Courses You Can Play in Illinois” and the home to the most expansive driving range and practice facility. Additional information can be found at www.harborsidegolf.com.

 

Position Summary:

Assistants in managing and directing the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.  Assists in developing and implements fiscal, operational, and business development plans and strategies. Establishes and administers operational standards and quality performance guidelines for all system operating functions and staff.

 

Essential Duties and Responsibilities:

• Assist the General Manager to direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets. Make necessary adjustments and approve the final version for submission to senior management.
• Assists in the monitoring and evaluation of financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards. Develop and initiate action plans to achieve appropriate adjustments.
• Working with the General Manager, review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Manage the proper communication of system activities to help ensure coordination of activities between departments. Communicate clearly, tactfully, and persuasively with employees and customers as applicable. Interface directly with department management when appropriate.
• Provide appropriate leadership in accord with Company culture and mission statement to promote positive employee morale and performance quality.
• Conduct orientation and training program for all new staff.
• Provide direction, supervision, and guidance to subordinate management staff to assist with their skill development and help ensure the successful development and implementation of appropriate departmental operating and safety plans, goals, and policies & procedures.
• Oversee and manage employment activities, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. to ensure compliance with Company human resources policies and procedures.
• Assess the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving increased customer service excellence.
• Develop and maintain positive relationships with clients, municipal officials, and community organizations.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Work as a Team Player with co-workers and in conjunction with other departments.
• Assure the efficient and timely submission of all required operational, financial, budgetary and related reports.
• Serve in the capacity of General Manager in the absence of the GM.
• Ad hoc projects as assigned.

 

Qualifications:

• College degree preferred.
• 5 years applicable functional, supervisory and/or management experience, preferably in the hospitality industry.
• Demonstrated experience and capability in the areas of budget development, fiscal management, strategic planning, staff management.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

 

Classification:

Full-time, Non-Seasonal, Salaried, Exempt

 

KemperSports Management is an Equal Opportunity Employer