Community Outreach Manager

Aligned Mission of KemperSports and Portland Parks Golf
KemperSports contracts with Portland Parks and Recreation to manage the City’s 4 eastside golf courses – Eastmoreland Golf Course, Rose City Golf Club, Heron Lakes Golf Club, and Colwood Golf Center. The Community Outreach Manager is an integral part of the local KemperSports marketing team that will support the operations of these properties and champion the joint missions of KemperSports and Portland Parks Golf.

Portland Parks Golf’s vision is to create more diverse, vibrant golf spaces where a broader public can feel welcome, find enjoyment, and play a game they can enjoy for a lifetime. Developing opportunities to engage with the non-golfing public and to welcome people from communities of color, women, and other underrepresented populations into the game is crucial to our mission. We aim to address the residual impacts of past exclusion of these communities in the game of golf and grow the next generation of golfers.

A day in the life
As the Community Outreach Manager, you will provide public outreach, marketing, and administrative support, acting as a liaison to our communities. Also, you will be responsible for developing and implementing diversity, equity, and inclusion (DEI) strategies, plans, and programs primarily designed to expand the core customer base into a more diverse and inclusive network of users – both golf and non-golf alike. You will spend time on and off property to perform various aspects of essential duties.
Other responsibilities include, but not limited to:

• Work with the Marketing Manager to develop and implement marketing and public relations initiatives and strategies that serve to grow the game, increase company visibility, and maximize the reach of marketing and recruitment efforts.
• Build relationships with community organizations, media, local businesses, golf associations, etc. to support the missions, objectives, and service expectations of KemperSports and PP&R.
• Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
• Represent the Company in meetings and/or presentations with various clients, municipalities, and other outside agencies regarding outreach plans and strategies – including but not limited to the PP&R, Portland’s Golf Advisory Committee, the Portland Business Alliance, and others.
• Sustain positive relationships and communicate clearly, tactfully, and persuasively with employees, customers, and outside contacts as applicable. Ensure that all employees, especially customer contact personnel, fully understand all pertinent details to maximize customer satisfaction.
• Develop and execute a robust Diversity Equity & Inclusion Plan, which will include detailed goals, strategies, and initiatives to promote diversity, equity, and inclusion amongst staff and perform outreach to underrepresented communities
• Train key staff members regarding DEI initiatives as appropriate to facilitate the team’s overall success and ensure programming is easily accessible, intuitive, and consistent.
• Monitor facility activities and make recommendations to improve inclusivity, customer service, and/or employee engagement.
• Conduct ongoing research on DEI trends and best practices as needed and recommend enhancements and continuous improvement processes with an eye on DEI analysis and reporting.
• Assure the efficient and timely submission of all required reports and materials.
• Create and maintain project plans, reports metrics, design slide presentations, and provide regular status update to all stakeholders
• Design signage and promotional plans that inform golf course customers about the community engagement and programs available at the golf courses.
• Create and maintain project plans, reports metrics, design slide presentations, and provide regular status update to all stakeholders
• Other duties as assigned.

Ideal Candidate

• Possess a bachelor’s degree in marketing, business administration, public relations, or a related field.
• Bilingual in English/Spanish 
• 5 years of applicable experience in strategic planning, marketing, communications, public relations, or a related field.
• Ability to apply principles, practices, and methods of community outreach activities, to facilitate inclusive participation in programs and activities and to communicate cross-culturally.
• Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing.
• Relationship Builder:  An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively.
• Someone who values Diversity, Equity, and Inclusion (DEI): Someone who embraces anti-racist approaches through intentional partnership, self-awareness, and action, showing cultural humility, advocacy, and mindfulness.   Someone who understands the importance of using DEI concepts to guide and inform your work.  
• Equitable: A person who maintains and advocates for an inclusive, respectful, and culturally responsive workplace for all. 
• Emotionally Intelligent: A person who is motivated, passionate, team-oriented, and empathetic, and promotes the same characteristics in their Team.
• Prior golf industry work experience is not a prerequisite.
  (necessary training provided as well as educational opportunities as part of the job training)

Benefits & Perks
Employer Contribution Benefits

• Basic Life Insurance
• Short-Term Disability
• Employee Assistance Plan
• Paid Leave – Vacation, Sick time, Paid Holidays
• Pre-Approved and Budgeted Continuing Education and Professional Development Opportunities
• Golfing Privileges – Consistent with Course Policies

Employee Elected Benefits

• Medical Insurance – Shared cost between KemperSports and Employee
• Dental and Vision Insurance
• Supplemental Life Insurance
• Long-Term Disability – Shared cost between KemperSports and Employee
• Flexible spending accounts (FSAs) for Health Savings, Commuters, and Dependent Care
• 401(k), plus Company Match.

KemperSports Management is an Equal Opportunity Employer